Google has announced that it will shut down 1-800-GOOG-411, a free directory service that utilized voice recognition technology to find and contact businesses from a user’s phone. The company said that the service will no longer be available starting November 12, 2010.
“Back in 2007 we launched 1-800-GOOG-411, a voice-powered directory assistance service that connects you quickly to businesses across the U.S. and Canada. On November 12, 2010, we will shut down the service,” Google announced.
The Internet search giant said that GOOG-411 was the first speech recognition service, and it helped provide a foundation for more ambitious products, such as Voice Search, Voice Input, and Voice Actions services that are available on Android powered smartphones.
However, the company is offering an alternative directory service to users without smartphones through text message.
“If you don’t use a smartphone, and you’re trying to call a business, you can send a text message with the name and location of the business to 466453 (“GOOGLE”) and we’ll text you the information, or on Gmail you can use the new phone-calling features to call any U.S. business free of charge,” the company explained.