The creator of the “best smartphone”, Apple, has officially admitted that a reception related problem with the iPhone 4’s exists but the company claimed that the issue is with the number of bars being displayed on the handset rather than with reception itself. Apple offered software to fix the problem in a couple of weeks.
“We were surprised when we read reports of reception problems, and we immediately began investigating them,” Apple said on its website.
Apple claims it was “stunned” to discover that “the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength”.
However, the company does not address the reason why holding their latest device in a specific way cause signal to drop.
The company says “users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying 4 or 5 bars. Their big drop in bars is because their high bars were never real in the first place.”
According to Apple the software update will adopt American network AT&T’s “recently recommended formula for calculating how many bars to display for a given signal strength”. The company claims “the real signal strength remains the same, but the iPhone’s bars will report it far more accurately”.
The update software is free and will also be available for the iPhone 3GS and iPhone 3G, which Apple says also contain the flaw.
Apple statement ended on its website by saying “We have gone back to our labs and retested everything, and the results are the same – the iPhone 4’s wireless performance is the best we have ever shipped. For the vast majority of users who have not been troubled by this issue, this software update will only make your bars more accurate. For those who have had concerns, we apologize for any anxiety we may have caused.”
Unsatisfied users can return undamaged iPhones to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund.